Customer Testimonials

Top notch and very friendly

Outstanding service

Very friendly and affordable. Talked to you like you're a person. Didn’t feel rushed and they just recommend what they saw wrong but did push for a sale😎

Very helpful had truck brought to local dealership

Nick was amazing from start to finish! I responded late to my inquiry and was super nice and helpful! Josh came through and was a joy to work with on finalizing paperwork! Love the York family feel!

This is my new place for vehicles.. they are great to work with very fast friendly and not pushy. Went to many dealerships the past 3 weeks an everyone tried to upsale me not these guys an that is respect. You have my business and families business from now on I refuse to do business anywhere else. Thanks the the great sales man Gerald Long. Also Andrew for being great an fast and they all know what they are doing. Once again thank you an will see you when I need my next ride.

I found the perfect car at this place. It is so lovely and it has all the features I desired. Everyone I dealt with was very kind, patient and helpful. I mostly dealt with Brett and Connor and I would recommend them to help anyone. I am very happy with my purchase! Check out this place if you need a new vehicle:)

The place really did good on getting the job done on my heater and was quick and made me happy.

Excellent service department

Everyone was terrific!! We love our new truck!! It was a very pleasant experience and every department was thorough and professional 🙏😇

Great facility very good staff and very helpful.My sales person Gerald and GM Josh was very helpful and made my experience very easy.

The lady I dealt with in service was grade A.

Great service Thank you

Very polite, business like, helpful, friendly

Very friendly and great service

Todd Norris is an asset to the business. We couldn’t have ask for a better salesman. He went over everything on the jeep with us. Made the buying process very easy also. He made us feel secure in buying a new jeep. Hoping we have good luck with our new Jeep.

We received exceptional service from the entire sales staff, including our salesman, Todd Norris, and the general manager, Josh Keedy, in purchasing our 2026 Jeep Grand Cherokee. They took a great deal of extra time in finding the exact make and model of the Jeep that we wanted, with exactly the accessories that we wanted. They were always prompt and answering our questions, and always courteous in dealing with us. Todd thoroughly explained all the features of the car at the time of purchase. We truly had an exceptional experience with this dealership. The York Jeep dealership has our highest recommendation.

First class friendly service dept

Everyone we dealt with was friendly and knowledgeable. This is our second purchase from this store and once again it was fast and easy.

Very kind, to the point, helpful

Happy to have York service my Jeep Compass once again. Easy to work with and happy to answer questions.

Love this place will never buy a vehicle from anywhere else. They went above and beyond to help. Very professional and helpful.

Amazing people! Easy to work with. Fast. Straight shooters! Honest and upfront

I had my truck at another dealership. And they couldn't find my problem. Brought it to Nick in Brazil, they found the problem and fixed it. Great job!

Got my truck in to repair sooner than expected. Found problem and fixed right away. Kept me informed and very professional and friendly.

Excellent service, great communication!

I had a flat tire, and was far from where I needed to go. They quickly took my car in, repaired the tire while I waited, and sent me on my way! It was very inexpensive as well. Definitely recommend!

Bret, Michael, and Andrew were all amazing. The vehicle I originally wanted did not pass through the shop. Bret knew what I was looking for and my price range and got me into a newer less mileage for about the same price. I would highly recommend anyone going there for their vehicle purchase.

Purchased a truck today for our business and they made the buying process simple! Very pleased with the great service York provided.

Pleasure to do business with. Nick was a big help in finding me a vehicle in my process range!!

Sale was quick and easy. Saleman was friendly and knowledgeable. We feel like we got a great deal and exactly what we wanted.

Todd and Drew were awesome. They were very professional. Todd took his time with explaining technology.

Excellent customer service is always top notch. I saw an interaction today with another customer that solidified my previous answer about a caring spirt and excellent customer service.

Great sales staff, really went the extra mile to find what I wanted at a competitive price.

I was traveling thorough the area when my radiator went started leaking. Jennifer in service went above and beyond to make sure my truck was fixed under my extended warranty and out the door the same day so I could continue my trip.

There have been nothing but trials and tribulations when it comes to “service” at this dealership! It’s almost been a year since my purchase and I have to honestly say service is underwhelming. I bought an extended warranty and in my opinion it was wasted money. I was lead to believe it was very inclusive. Three issues in the first 6months all “not covered.” They made an attempt to “make it right.” But first impressions are hard to shake! I’m not one to tell someone else what to do but I will tell anyone that listens; “I won’... Read More

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Google - Aug 14, 2026

There have been nothing but trials and tribulations when it comes to “service” at this dealership! It’s almost been a year since my purchase and I have to honestly say service is underwhelming. I bought an extended warranty and in my opinion it was wasted money. I was lead to believe it was very inclusive. Three issues in the first 6months all “not covered.” They made an attempt to “make it right.” But first impressions are hard to shake! I’m not one to tell someone else what to do but I will tell anyone that listens; “I won’t buy there again!” Which is sad the buying experience was great! But I expect the same from Service. Great big thumbs down!

My review is simply on phone call and perspective. As a person who works on my car, if i call parts department and I am trying to exsplain the part I need and your to incompetence to understand and I ask to speak to one of the mechanics to exsplain for them the part needed as there the ones working on cars and would have better knowledge/ trust of understand in what part I need.. For you to say we do not allow mechanics etc to speak to customers is wild unless you guys are hiding things and dont want ... Read More

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Google - Jul 4, 2026

My review is simply on phone call and perspective. As a person who works on my car, if i call parts department and I am trying to exsplain the part I need and your to incompetence to understand and I ask to speak to one of the mechanics to exsplain for them the part needed as there the ones working on cars and would have better knowledge/ trust of understand in what part I need.. For you to say we do not allow mechanics etc to speak to customers is wild unless you guys are hiding things and dont want mechanic telling the truth about the work done in house behind closed doors... I instantly hung up " wild "

In 2020 I purchased a brand new Gladiator. When I purchased the Jeep, I had communication issues when I added the tonneau cover, it wasn't installed timely based on the promise of the salesperson. I had heated features installed, the remnant packaging, clippings were left in the Jeep. Shortly after purchasing, I began having what I learned later transmission issues. I was repeatedly dismissed as there were no issues. The vehicle was kept on schedule with all services, completed at the dealership. I took the Jeep to another dealership, also indicating there were no issues. I also mention, I was ... Read More

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Google - Jun 7, 2026

In 2020 I purchased a brand new Gladiator. When I purchased the Jeep, I had communication issues when I added the tonneau cover, it wasn't installed timely based on the promise of the salesperson. I had heated features installed, the remnant packaging, clippings were left in the Jeep. Shortly after purchasing, I began having what I learned later transmission issues. I was repeatedly dismissed as there were no issues. The vehicle was kept on schedule with all services, completed at the dealership. I took the Jeep to another dealership, also indicating there were no issues. I also mention, I was under warranty. The warranty ended as I continued to state there was mechanical issues to which were repeatedly dismissed until it completely failed. I contacted the dealership, Jeep none of which were helpful or offered any remedy despite my pursuit and insistence of mechanical concerns. Repeatedly, I am contacted by what I assume is an automated marketing tool or AI letting me know it is the Jeeps purchase anniversary, reach out with any concerns or to "upgrade". I did respond recently to one of those messages, I responded. The GM called and wanted me to send information and stated he would follow up and see what he could do to make it right. I still wait for a returned call or any support. Leading to today, receiving another marketing communication asking for business.....laughable at best. I unsubscribed to the communication via text, as clearly there is no intent to "make it right". However, emails continue. I have since replaced the transmission for 7k. It lands back in the shop because the transmission provided by Jeep, was faulty and the shop fighting to have the repairs completed. Incredibly poor customer service by the dealership and company alike.

Took our 2023 dodge charger gt last call into york Dodge in Brazil Indiana. This Charger only has 99 miles and found it to have a gasoline leak at the fuel tank filler neck , Took it in with a appointment on a trailer because the leak was about 2 inches from the exhaust pipe. After about 1 1/2 hours in service. The service manager said it was fixed, I asked him how they fixed it and his reply was all it needed was the clamps needed tighting , I have a lift in my garage and I had already tried this and it still leaked, so ... Read More

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Google - May 14, 2026

Took our 2023 dodge charger gt last call into york Dodge in Brazil Indiana. This Charger only has 99 miles and found it to have a gasoline leak at the fuel tank filler neck , Took it in with a appointment on a trailer because the leak was about 2 inches from the exhaust pipe. After about 1 1/2 hours in service. The service manager said it was fixed, I asked him how they fixed it and his reply was all it needed was the clamps needed tighting , I have a lift in my garage and I had already tried this and it still leaked, so I asked him are you sure it's fixed? His reply was I have no reason to lie to you. See picture of it after I got it back home.

Left a bolt in my jeep and have no idea if it is needed or extra. Also noticed a broken piece of plastic that was attempted to be repaired with super glue.

my 2022 Ram that I purchased there along with an extended warranty that cost a few thousand dollars. A month after buying it the starter went out. They said the warranty didn't cover it, so I paid 380$ for a new starter and had it put on. Now the transmission is acting up, took it in for service, they claim there is nothing wrong because there is no code and charged me 209$. If they had drove the truck Instead of using a machine they would know there is a problem. I only have 6,000 miles left on this so called warranty that ... Read More

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Google - Apr 7, 2026

my 2022 Ram that I purchased there along with an extended warranty that cost a few thousand dollars. A month after buying it the starter went out. They said the warranty didn't cover it, so I paid 380$ for a new starter and had it put on. Now the transmission is acting up, took it in for service, they claim there is nothing wrong because there is no code and charged me 209$. If they had drove the truck Instead of using a machine they would know there is a problem. I only have 6,000 miles left on this so called warranty that they said I had to have . And still have the transmission problem. At first they tried saying my warranty was up then when they realized it is still good then they tried saying they pressed a button and supposedly reset transmission. Needless to say they clearly sell things with known issues, sell a warranty that they won't honor. And once you drive off the lot they could care less. All they care about is taking more of your money and say oh well when it's time to honor their end of the deal. Ive bought a few vehicles from there and guarantee ill never buy another.

Called because couldn’t get the oil pan off told the person on the phone I had me own oil and filter. They told me no problem the labor & misc shop supplies would be around $50. Told them all I wanted was the oil changed and a new oil pan bolt, told them no to tire rotation I needed nothing but an oil change and the bolt and that I wanted my oil and filter used. Took jeep in sat for close to an hour waiting bill was almost $90 because they didn’t use my oil, and filter and they ... Read More

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Google - Feb 12, 2026

Called because couldn’t get the oil pan off told the person on the phone I had me own oil and filter. They told me no problem the labor & misc shop supplies would be around $50. Told them all I wanted was the oil changed and a new oil pan bolt, told them no to tire rotation I needed nothing but an oil change and the bolt and that I wanted my oil and filter used. Took jeep in sat for close to an hour waiting bill was almost $90 because they didn’t use my oil, and filter and they rotated the tire that I declined then charged me. My vehicle will never go back.

After a brief visit and a look at this company’s public reputation, I won’t be doing business here. While standing at the service desk with my 4-year-old, there was cussing in the background and a clear “I don’t like people” attitude from staff. That alone is unacceptable. Pair that with an F rating from the Better Business Bureau, unresolved complaints, and consistently poor local feedback, and the picture is clear. My in-person experience matched the reputation. I’ll take my business elsewhere.

Nice facility and the staff were friendly. However, I had an oil change and tire rotation done on my 2021 Ram EcoDiesel, and the total came to $406.89. For comparison, I had the same service done last year at Diepholz in Paris, IL for $152.89, and the year before in Florida for roughly the same amount. I don’t understand the huge price difference, and because of that, I won’t be bringing my truck back. I wanted to share this so others are aware.

This business is strictly out for money. I went in for an oil change and had a few concerns of noises my vehicle had been making. I was charged $87.50 for a “visual inspection”. And another $87.50 for them driving it down a gravel road to hear another noise.. They called me and asked me about a brake fluid exchange.. I agreed to it, that was my fault. That was another $189. The manual for my vehicle states that there is no necessary brake maintenance until what would be my next oil change.. it also lists the type of brake fluid they used ... Read More

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Google - Nov 13, 2025

This business is strictly out for money. I went in for an oil change and had a few concerns of noises my vehicle had been making. I was charged $87.50 for a “visual inspection”. And another $87.50 for them driving it down a gravel road to hear another noise.. They called me and asked me about a brake fluid exchange.. I agreed to it, that was my fault. That was another $189. The manual for my vehicle states that there is no necessary brake maintenance until what would be my next oil change.. it also lists the type of brake fluid they used for this service. It is not the brake fluid my manual says to use.. I’m sure they used the most expensive stuff they got. When they called me to tell me my vehicle was done, he stated i had a nail in my tire & that they repaired it for me… i was charged $40 for a tire repair i never consented to. But coincidentally the receipt states “customer states the rf tire may have a leak”. I never mentioned my tire. I would like to know why this dealership is pushing services on people that are not necessary.. i know I’m not the only person this has happened to, and i know i am not the only customer that York has lost over this stuff. My “oil change” appointment ended up costing me $508.40. I will not be back.

The Service people were very dissatisfying. My Check Emergency parking brake light was on, they came back and told me it wasn’t on nothing wrong with my car got ready to leave and I showed them. The light was back on, so I took it back and told me it was a software update for $175 took it home one day later the light is back on act like I’m stupid and I don’t know what I’m talking about very professional

Will never go there again they don’t know how to fix your car. You always have to take it back and they never get it right. Very rude. People took my car today to Clinton and guess what everything was fixed. Very nice people.

I usually have good service but last Friday I sat for an oil change for 2 hours!! And I had an appointment. Just really unhappy with this last experience.

Not happy with pricing. $1200 for parts and labor for battery change? (Batteries approximately $480, I purchased separately to change on my own) That's approximately $800 for labor alone... (told it would take 2 hours to change). I was told total cost to add filters change would be $140 some. Only then to have my husband called and told total cost to be $300 some. Surprise to me when I arrived to pay... I have asked repeatedly to have my number as the ONLY number to contact for my current vehicle as well as previous vehicles, to avoid any confusions or miscommunication. My number is ... Read More

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Google - Jul 18, 2025

Not happy with pricing. $1200 for parts and labor for battery change? (Batteries approximately $480, I purchased separately to change on my own) That's approximately $800 for labor alone... (told it would take 2 hours to change). I was told total cost to add filters change would be $140 some. Only then to have my husband called and told total cost to be $300 some. Surprise to me when I arrived to pay... I have asked repeatedly to have my number as the ONLY number to contact for my current vehicle as well as previous vehicles, to avoid any confusions or miscommunication. My number is no where listed on my husband's vehicle nor is my name and no one has ever called my number when service is performed for his vehicle. My husband's name is no where on my vehicle registration but yet his number is called with each of my vehicles service appointments, despite my repeated previous attempts to remove. I am hopeful that the contact number preference is finally TRULY updated and resolved moving forward. I am grateful that they were able to move up my service appointment and accommodate my request for service. Establishment is clean. Sometimes you may receive a complimentary car wash, not always but I have been surprised with one once. Overall, very pricey. I'm questioning why I am paying for ultimate coverage package when it doesn't seem to help cover any cost when vehicle needs something? ****UPDATE**** After approximately 30 minutes, both batteries have been replaced.

Been calling for over a month now to see if I could get something on my jeep fixed.. no call back and nobody has answered! Unreal

Still no plates

TOOK MY RAM 1500 IN FOR A BROKE FRONT DRIVE SHAFT AND THEY FIXED IT UNDER WARRNTY NO PROBLEMS. BUT THEN THEY FOUND A BROKE FRONT AXLE WHICH IS ALL SO COVERD UNER WARRANTY THE TRUCK ONLY HAD 23000 MILES OR LESS ON IT, SO YES IT WOULD BE COVERD UNDER WARRANTY, THE SERVICE MANGER SAID I BET MY PAY CHECK IT WOULDNT BE COVERD UNDER WARRANTY BECUASE OF SOME DINTS ON THE SIDE AND SOME MUD, WHERE MUD SHOULD BE WITH OUT MUD FLAPS, AND BASCIALLY REFUSED PUT THE WARRANTY THROUGHT. SO I CALLED RAM CORPORATE AND STELLANTIS WARRNTY COMPANY . BOTH ... Read More

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DealerRater - Apr 24, 2025

TOOK MY RAM 1500 IN FOR A BROKE FRONT DRIVE SHAFT AND THEY FIXED IT UNDER WARRNTY NO PROBLEMS. BUT THEN THEY FOUND A BROKE FRONT AXLE WHICH IS ALL SO COVERD UNER WARRANTY THE TRUCK ONLY HAD 23000 MILES OR LESS ON IT, SO YES IT WOULD BE COVERD UNDER WARRANTY, THE SERVICE MANGER SAID I BET MY PAY CHECK IT WOULDNT BE COVERD UNDER WARRANTY BECUASE OF SOME DINTS ON THE SIDE AND SOME MUD, WHERE MUD SHOULD BE WITH OUT MUD FLAPS, AND BASCIALLY REFUSED PUT THE WARRANTY THROUGHT. SO I CALLED RAM CORPORATE AND STELLANTIS WARRNTY COMPANY . BOTH PLACE SAID THE AXLE IS AND SHOULD BE COVERED UNDER WARRANTY. BOTH PLACE TRIED CALLING YORK DODGE SEVERAL TIMES AND NO ANSWER. SO I HAD TO USE MY INSURANCE TO GET MY TRUCK FIXED. IAM NOT THE ONLY ONE THAT HAS HAD PROBLEMS WITH YORK DODGE! I DONT AND WILL NOT RECOMMEND THEM FOR ANYTHING. AND NO YORK DODGE I DONT NEED TO CALL YOU AND YOU DONT NEED TO CALL ME TO FIX OR DISCUSE ANY PROBLEMS , THAT SHOULD HAVE BEEN FIXED MONTHS AGO. RUN FROM YORK DODGE AND IN ORDER FOR ME TO POST THIS I HAVE TO RATE PEOPLE I DONT KNOW THATS WHY I GAVE THEM 3 STARS

Just beware, my son took his truck in there because his key fob wasn’t working and they wanted to charge him $500 for a new fob. I told him to get a second opinion. The second place took it apart said it just needed the buttons realigned and did not charge him a thing. When I called York to ask why he was charged $90 for an incorrect diagnosis he said he had to replace the whole fob because he could not guarantee the work if they just “fixed” it. Wow!

We were hard pressed for 5 days by Randall. I told them I had another car I was interested in. Randall the salesman still called/texted me at least 3-5 times a day. Every call was a better price/rate. Went from 18% interest to 8%, but couldn't do that the first day. Car needed brakes which were not done correctly, I had to return the next day to tell THEIR MECHANICS to bleed the brakes!!!!!!!!! Found another problem 1 day after the sale. I was told "you should have gotten a service contract". 1 DAYS!!!!!!! NOT WEEKS!!!!! Randalls attitude made a ... Read More

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DealerRater - Mar 23, 2025

We were hard pressed for 5 days by Randall. I told them I had another car I was interested in. Randall the salesman still called/texted me at least 3-5 times a day. Every call was a better price/rate. Went from 18% interest to 8%, but couldn't do that the first day. Car needed brakes which were not done correctly, I had to return the next day to tell THEIR MECHANICS to bleed the brakes!!!!!!!!! Found another problem 1 day after the sale. I was told "you should have gotten a service contract". 1 DAYS!!!!!!! NOT WEEKS!!!!! Randalls attitude made a complet 360 after he made the sale. Seems other reviews say the say thing. Once YORK gets your money, your absolutely nothing. We even told Randall we will be replacing my wife's Lincoln later this year. Still, ment absolutely nothing to YORK. WTG YORK Dodge Jeep Ram Chevy Ford, you DEFINITELY lost a future customer. We'll be going back to Illinois for better service!!!!!

Our Durango has the center light on the back hatch filling with water. Went in for vibration issue and to have them check for warranty on tail light and got charged $82 for diagnostic on tail light for something I already new. Not impressed with the service department.

The people I interacted with were very nice. Unfortunately I was a bit disappointed in the price negotiation for my trade-in as well as the purchase price of the used vehicle I was looking at. After a couple of negotiation calls, I thought we had come to a price agreement, which included a $2k reduction from the original price that was quoted (of the $3k I asked for). After setting up an appointment to come to the dealership to complete the trade-in and purchase of the other vehicle, I got a call from the sales manager that indicated there had ... Read More

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Google - Oct 15, 2024

The people I interacted with were very nice. Unfortunately I was a bit disappointed in the price negotiation for my trade-in as well as the purchase price of the used vehicle I was looking at. After a couple of negotiation calls, I thought we had come to a price agreement, which included a $2k reduction from the original price that was quoted (of the $3k I asked for). After setting up an appointment to come to the dealership to complete the trade-in and purchase of the other vehicle, I got a call from the sales manager that indicated there had been a misunderstanding and they could only offer me about a $600 reduction from the original price. I’m not sure where the communication breakdown was, but I thought it was pretty clear in my communications with the sales person. There was also 2 items I pointed out when we test drove the vehicle a few days prior that I thought needed to be looked at. One was a plastic piece that covered the seatbelt and one was that the back hatch made a loud squeaking noise when it was opened and closed. It was indicated that both things would be taken care of, but when I showed up to purchase the vehicle, neither item was taken care of. I’m certain that one of the items they never even looked at, since I was able to fix it when I got home. The other item they said was too costly for them to fix, and since it didn’t affect the operation of the back hatch, they wouldn’t consider fixing it. Needless to say I was disappointed. Had I not been on my last day to turn in my leased vehicle, I would have walked away from trading it in and purchasing the other vehicle. I’m happy with the purchased vehicle, but I’m not sure I would consider doing business with this dealership again. Update - Shortly after leaving this review, I got a call from the salesperson offering to fix the back hatch liftgate, which I ended up taking them up on. I met with the General Manager when I went to pickup the vehicle after the service was complete. I shared with him my disappointing experience overall. He said he was sorry for my experience and explained that was obviously not what they want the customer experience to be. He offered me a free oil change for my trouble. While I appreciate him talking to me and the oil change offer, I’m not sure I’ll be returning to this dealership in the future.

No follow up from technician after taking vehicle to shop for estimate. More than a month has passed. Also, this is the second time initiating claim for corrosion issue. First was closed by stellantis for no dealer input.

Worst vehicle I’ve ever owned when they break it or something breaks on it. No one gives a xxxx it’s even under warranty but no one cares how long it takes. No one cares it’s America. I love it.

Dealership crashed my vehicle purchased within the last month causing thousands in damage. They then said if I no longer wanted the vehicle they could buy it back for 8k less than I just paid after their employee wrecked it. I asked for a warranty or some compensation for the loss of value and no longer have my phone calls returned by the management. Avoid this dealership.

This was our 3rd and last time using York. We were not happy 1st time, but it was during Covid and was slow getting parts so we over looked it, 2nd time pricing way out of line. 3rd time customer service was terrible. After dealing with this it was our last time.

I'm not a fan of the new service department hands off approach. You bring your vehicle in for service and tell the advisor what's wrong with the vehicle. They are quick to tell you of the diagnostic fees but slow to hear what you requested service for. The wait time before they get to your vehicle is long and after they looked it over they don't call and explain or walk you through anything. They send a link for you to look over and approve what they found. You either approve the service or decline the service. ... Read More

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Google - Jun 13, 2024

I'm not a fan of the new service department hands off approach. You bring your vehicle in for service and tell the advisor what's wrong with the vehicle. They are quick to tell you of the diagnostic fees but slow to hear what you requested service for. The wait time before they get to your vehicle is long and after they looked it over they don't call and explain or walk you through anything. They send a link for you to look over and approve what they found. You either approve the service or decline the service. They sent me a list with over $16,000.00 worth of items they wanted to fix but nothing on the issue I brought it in for. The vehicle was never diagnosed with a cracked block and fluids running out the rear of the block. After leaving and driving home it instantly started overheating and could hear a water sound coming from the engine. This was not found while at the shop but they wanted to rebuild the jeep from the ground up. Long story short, I use to enjoy the service provided when ppl would contact you and do there jobs instead of putting it off on the customer to figure out what this computer generated report says and charge for services not requested.

I first made an appointment to get my oil changed, tires rotated, and the auto stop warning fixed. When checking in, the man said that there wasn't anything in the "notes" about the auto stop not working/warning light. I had to show him on my phone that it was stated on the appointment made online. We also received an appointment notification by email from the dealership with the same info about the auto stop warning light so how he wasn't able to see it made no sense - my guess they didn't want to ... Read More

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Google - Mar 22, 2024

I first made an appointment to get my oil changed, tires rotated, and the auto stop warning fixed. When checking in, the man said that there wasn't anything in the "notes" about the auto stop not working/warning light. I had to show him on my phone that it was stated on the appointment made online. We also received an appointment notification by email from the dealership with the same info about the auto stop warning light so how he wasn't able to see it made no sense - my guess they didn't want to work on it because it was under warranty. Got a call from someone and I was told that it needed a new auxiliary battery and that was the reason for the auto stop light/system not working. Was told the amount for the battery was $356.65 double of what was put in in Terre Haute for $171 a little over a year ago. Your dealership first said they couldn't warranty it because it was put in at another dealership although the Terre Haute dealership said it could be warranted at any dealership and clearly online it says Mopar parts are warrantied. After getting a call back from your dealership the story changed to we don't know how to submit a warranty claim when parts were put on at another dealership but now you could put in a new battery under warranty. I received a new battery BUT the light is back on in less than a week so this did not fix the issue! On top of that I was going to be charged $286 for an oil change and tire rotation until I mentioned this is outrageous which they changed it to $92. Another time when they rotated my tires a lug nut fell off and I had to pay for my own lug nut. The Hachem's.

I don't recommend this dealership. They lied about how an accident occurred on a used vehicle and tried to cover it up when asked. They also sold me a used Toyota keyless entry without the key shanks in the FOBs. I called and was told I'm SOL. So my battery is dead and I can't get in without spending money from my own pocket to get key shanks cut. Buyer beware.

I first gave a 5 star when I bought my Jeep but little did I know I was going to deal with all these issues. I asked the salesmen at the time of purchase if there were any recalls on this Jeep he looked me in my eyes and said no, not at all. This wasn't true. There is recalls that can cause a car to wreck and they don't know how to fix it.I am not safe driving this Jeep. I want Jeep company to take care of this by trading in this unsafe Jeep. They tried ... Read More

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Google - Mar 7, 2024

I first gave a 5 star when I bought my Jeep but little did I know I was going to deal with all these issues. I asked the salesmen at the time of purchase if there were any recalls on this Jeep he looked me in my eyes and said no, not at all. This wasn't true. There is recalls that can cause a car to wreck and they don't know how to fix it.I am not safe driving this Jeep. I want Jeep company to take care of this by trading in this unsafe Jeep. They tried low balling me on the Jeep I bought from them 8 months ago. I wish York Jeep Company would be a stand up company and take care of this issue fairly.

Everyone was polite, but I had came for 2 procedures. Oil change and tire rotation. Only the oil change was documented, I had to call back and ask about the tire rotation that I had paid for. They checked with the technician and I was told that they had completed the tire rotation, but no documentation saying that had occurred. If something was done to my vehicle it should have been documented.

Everything that was wrong, I told them! Said they got my power windows working when they were already working! I never said they were not working! Congratulations on me having to spend 170.00 on diagnosing when I said what it was and it really upset me. I said what needed replaced! I went in to have that piece replaced. Then they didn’t have part. It’s on back order because of strike. Not happy. I won’t come back to have work done if that is going to be how u do business.

Worst experience ever. Its been 10 days i bought new jeep due to some reason i did not get my 2nd key as i was told by sales rep it will be mailed to you very soon but till now i am waiting for it and most anoying thing that sales rep nick told me last week tuesday its mailed and today morning i have been informed its not mailed today we will mail you some other person called me in morning that xxx hole was so rude when i said i am going to put all my experience and review ... Read More

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DealerRater - Oct 11, 2023

Worst experience ever. Its been 10 days i bought new jeep due to some reason i did not get my 2nd key as i was told by sales rep it will be mailed to you very soon but till now i am waiting for it and most anoying thing that sales rep nick told me last week tuesday its mailed and today morning i have been informed its not mailed today we will mail you some other person called me in morning that xxx hole was so rude when i said i am going to put all my experience and review on social media that mother xxxxer said i don’t care like seriously guyz worst service after sales you will not get proper response still if you do not want to get xxxx off go to some other dealership there is many more but these employees are good for nothing dont know how to talk to there customers and you have to read all features and specification by urself bc when you will ask sales rep will say i am not sure let me see thats what he says mostly all the things you will ask worst employees and worst dealership

They didn't take care of recall or the problem that I had with the USB ports nor did they make any appointment to have this problem fixed after asking them to do it several times then they charged me more then they told me over the phone that ended up costing me more cause of a overcharge Thank you York Chrysler

When they rotated my tires they didn’t do it correctly. They also charged me for an oil change and tire rotation and I paid for changes when I bought my car. Which was irritating and to top it off they didn’t run my car through the car wash and had it the entire day. Just poor service and when I said something the guy said yeah we don’t do that here if you wanted the code you could have asked and I would have told you it so you could have ran through it by yourself. To ... Read More

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Google - Jul 20, 2023

When they rotated my tires they didn’t do it correctly. They also charged me for an oil change and tire rotation and I paid for changes when I bought my car. Which was irritating and to top it off they didn’t run my car through the car wash and had it the entire day. Just poor service and when I said something the guy said yeah we don’t do that here if you wanted the code you could have asked and I would have told you it so you could have ran through it by yourself. To me that was rude and I thought as a customer it would be normal to get your vehicle back washed especially after they had it serviced.

First, read this horror story about York CDJR Brazil. Then turn and RUN as far and as fast as you can from this company! We drove over 3 hours on a Saturday to get a truck they said they "went though" in their service department. The drive home determined that was big fat lie. We got about half way home and got pulled over for no brake lights/tail lights. Our sales person text first thing Monday morning to make sure everything was OK. I proceeded to tell him the problem with the lights, he stated they would make ... Read More

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DealerRater - Apr 25, 2023

First, read this horror story about York CDJR Brazil. Then turn and RUN as far and as fast as you can from this company! We drove over 3 hours on a Saturday to get a truck they said they "went though" in their service department. The drive home determined that was big fat lie. We got about half way home and got pulled over for no brake lights/tail lights. Our sales person text first thing Monday morning to make sure everything was OK. I proceeded to tell him the problem with the lights, he stated they would make it right. Later that day we get a call saying the interest rate went up almost 2 percent but they were going to make it right, and we had to sign new paperwork that they would overnight to us. At this point, I said no, we would rather not pay that interest rate, especially since the truck had an issue with the rear lights. Again we were told they would take care of that but they had to get the paperwork signed first.(this should have been my red flag to tell them to shove this truck) so in good faith that they would get issue with the truck fixed we get the paperwork filled out and sent back to them. Surprise, surprise, after they got the paperwork, I would return my phone calls. So guess who got stuck with the $2500 bill to fix the wiring in the truck. We did. In a nut shell if you don't want to get taken advantage of stay away from these people.

Well, I took my van in to be fixed to run a diagnostics. They told me what it was and quoted me one price they had it for since Tuesday went to pick it up today which is Monday paid for it drove it off the lot got not even a half a block and the same problem exist took it back and now they’re charging me more money because what they replaced and fixed did not fix the problem so at this point in time, I would not suggest them to anybody and I won’t be taking ... Read More

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Google - Apr 24, 2023

Well, I took my van in to be fixed to run a diagnostics. They told me what it was and quoted me one price they had it for since Tuesday went to pick it up today which is Monday paid for it drove it off the lot got not even a half a block and the same problem exist took it back and now they’re charging me more money because what they replaced and fixed did not fix the problem so at this point in time, I would not suggest them to anybody and I won’t be taking anything back because of this reason but thanks for the effort

Recently I brought my car into the service department because my passenger window would not roll up. They were nice enough to have me come and see if they could at least get my window up, which I was and still am grateful for. But they unbolted my window and left it taped to my door by two pieces of painters tape, which started coming off the next evening and my window started falling into my door. My husband went to go put duct tape on there instead and found that now my passenger side door does not open unless ... Read More

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Google - Apr 10, 2023

Recently I brought my car into the service department because my passenger window would not roll up. They were nice enough to have me come and see if they could at least get my window up, which I was and still am grateful for. But they unbolted my window and left it taped to my door by two pieces of painters tape, which started coming off the next evening and my window started falling into my door. My husband went to go put duct tape on there instead and found that now my passenger side door does not open unless you are pressing the unlock button on the drivers side. Mind you before I brought it to York’s service department it worked perfectly. So taking it to another dealer in a couple days to fix the original problem and the newly created one. So thankful they got my window to be closed but very upset about my door not being able to open.

Great service! Jake took care of me and got my truck in and out very quick After this visit they had told me they would change stuff around so I wouldn’t lose a free oil change.. well now due for an oil change they said they “would look into it and call me back” well it’s been over a month and still no call back. When I called them back they just gave me the run around. So I have come back to edit my review and wouldn’t recommend anyone going here or trusting what they tell ... Read More

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Google - Mar 8, 2023

Great service! Jake took care of me and got my truck in and out very quick After this visit they had told me they would change stuff around so I wouldn’t lose a free oil change.. well now due for an oil change they said they “would look into it and call me back” well it’s been over a month and still no call back. When I called them back they just gave me the run around. So I have come back to edit my review and wouldn’t recommend anyone going here or trusting what they tell you

Recently bought a used vehicle from here. Customer service was good. They even brought the vehicle down from their other location for me to see and purchase. Unfortunately it seemed as if they put a coat on the car to hide all the blemishes, and scratches. Well after going through the car wash there is significant damage that wasn’t notice when I purchase and I did a thorough walk through. I think they out this thing called AGLAZE on them and it wears off. It’s meant to hide all the scratches and what not. The vehicle is already ... Read More

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Google - Feb 3, 2023

Recently bought a used vehicle from here. Customer service was good. They even brought the vehicle down from their other location for me to see and purchase. Unfortunately it seemed as if they put a coat on the car to hide all the blemishes, and scratches. Well after going through the car wash there is significant damage that wasn’t notice when I purchase and I did a thorough walk through. I think they out this thing called AGLAZE on them and it wears off. It’s meant to hide all the scratches and what not. The vehicle is already squeaking too and I was told the breaks are brand new. Having issues with the key already. Not to mention was told my trade in was only to be sold for 16-17 but instead they sold it for 19 and gave me a super unfair trade in price. First time at this dealership and won’t be back. Have had to put over 2,000 into the new vehicle to get it looking and working the way it should when you buy from a dealer.

I DO NOT RECOMMEND THIS PLACE TO ANYONE. I am a disabled veteran trying to use my one time VA vehicle allowance. I went to this location because of being close to home. After they agreed to work with me and the VA, they sold 2 vehicles underneath me. One vehicle only took 18 hours to sell while the other one took 2 weeks, when they were supposed to hold them for me. I even gave a deposit for the one which sold in 2 weeks when they were supposed to hold it for a month. If you are civilian or veteran, even worse ... Read More

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Google - Dec 11, 2022

I DO NOT RECOMMEND THIS PLACE TO ANYONE. I am a disabled veteran trying to use my one time VA vehicle allowance. I went to this location because of being close to home. After they agreed to work with me and the VA, they sold 2 vehicles underneath me. One vehicle only took 18 hours to sell while the other one took 2 weeks, when they were supposed to hold them for me. I even gave a deposit for the one which sold in 2 weeks when they were supposed to hold it for a month. If you are civilian or veteran, even worse a disabled veteran do not buy a car or truck they only care about money and not keeping their word.

Very nice dealership

Sales is great. Did not have a problem with them at all. Service department is horrible. Took me through the ringer and multiple excuses while fixing my dodge journey. Will not return

I don’t know how this place got high ratings on service. I took my Chrysler Pacifica in because the engine light was on, and now 3 weeks later they tell me I might have it back in 5 more days‼️‼️‼️‼️ The part of all of this that really makes me angry is that they didn’t even give me a loaner vehicle to drive this whole time. I am just praying that I truly will get my van back in 5 days. Would not even give them one star but ZERO wasn’t an option

My husband and I purchased a used 2017 Dodge Durango last Saturday. There seemed to be a leak in the sunroof and an issue with the gas cap that they assured us they would fix, so we left the vehicle there and planned to pick it up Monday. We ended up calling York Monday evening because we hadn't heard from anyone. We were told we could come pick our vehicle up, but that they had to order a part for the gas door and instead of the sunroof having a leak, it was actually a sealing issue with the windshield ... Read More

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Google - Jun 26, 2022

My husband and I purchased a used 2017 Dodge Durango last Saturday. There seemed to be a leak in the sunroof and an issue with the gas cap that they assured us they would fix, so we left the vehicle there and planned to pick it up Monday. We ended up calling York Monday evening because we hadn't heard from anyone. We were told we could come pick our vehicle up, but that they had to order a part for the gas door and instead of the sunroof having a leak, it was actually a sealing issue with the windshield and the person who does the windshields wouldn't be in to fix it until next Tuesday. Okay, fine, things happen. We were going to take it back next Tuesday and have it repaired, not a huge deal. Then my husband gets a call yesterday (Tuesday) afternoon advising that each of us needed to return to the dealership to sign additional paperwork that they forgot to have us sign the day we purchased the vehicle. I went on my lunch hour and my husband went after work; we live in Terre Haute. Again, things happen, I get it. THEN my husband asked if the car had a second key as we only received one; they said no, they couldn't find one. The temp tag on my car key said 2/2, so I assumed there had to be a second key somewhere - there was. Staff found the key eventually. And then THIS MORNING (less than 48 hours of physically having this vehicle), I started the car to take my young kiddos to daycare and then head to work and the entire display instrument/dash would not light up at all, even after turning the vehicle on/off a few times. The kids and I drove to daycare not knowing how fast we were traveling, etc. since the lights were completely off. After parking the vehicle at the daycare and taking the kids in, I started it again only to have the dash lights all come on; however, the check engine light is now on as well. I am extremely frustrated at this point, as is my husband. The Durango was a "certified used vehicle" which in my mind means it's been checked over and passed all the tests, checks, etc. TC Eaker was our salesperson and he was wonderful. My husband and I were both very impressed with him on Saturday; however, we are not impressed with the vehicle and all the mix-ups that have happened in such a short period of time... Very disappointed at this point.

Oil change and tire rotation cost $100, it took over a hour and the oil cap was left off allowing oil to spit on the engine and hood. I found it once I got home and had to go back, overall taking 2.5 hours.